Job Title: Customer Service Coordinator
Location: Hereford
Salary: £30,000 + 10% bonus
We're looking for an exceptional Service Coordinator to join our commercial HVAC team to manage our field service engineers and customer relationships. This pivotal role ensures seamless service delivery while maximising engineer efficiency and customer satisfaction.
What you'll be doing:
Scheduling and dispatching service engineers based on urgency, location, and technical requirements
Serving as primary point of contact for customers
Coordinating with field technicians to prioritise calls and ensure timely completion
Providing regular updates to customers throughout the service process
Maintaining detailed service records and warranty documentation
Processing work orders and service tickets
Identifying opportunities for preventative maintenance contracts
Resolving customer concerns professionally and promptly
What we're looking for:
2+ years of experience in a customer service role
Scheduling/or supply chain experience
Experience with CRM (Dynamics, Salesforce etc)
Excellent communication skills
Strong organisational abilities and attention to detail
Customer service mindset focused on building long-term relationships
The Perks:
£30,000 + 10 % bonus
25 days of holiday (plus bank holidays).
Pension Scheme and Life Assurance
Cycle-to-Work Scheme
Access to mental health support through our Employee Assistance Programme.
Apply now!
Call Paige on 0117 450 7705 or email paige@theengagepartnership.com.
