What support comes after ERP implementation?

What support comes after ERP implementation? How Knowit can support your delivery through the use of AI

For many businesses, getting a new ERP system live is only part of the work.

Perhaps you’ve upgraded your legacy system, or recently expanded your tech package, whichever decision, chances are the focus has now shifted… “How can I get more from this?

Whether you’re looking at improving processes, reducing manual work, making better use of data or finding new ways for teams to work more efficiently, Knowit can help.

Making more of the Microsoft ecosystem

Knowit Insight Business Solutions works across the Microsoft ecosystem, bringing together Dynamics 365 Finance & Supply Chain Management with Copilot, Power Platform, data and AI.

Rather than looking at AI as something separate from an ERP programme, Knowit helps businesses identify where AI may be able to improve the way they operate.

That might be through intelligent workflows, better access to data, reducing repetitive tasks or using AI and agents to support existing business processes.

The starting point is understanding where there is a genuine business need, rather than trying to introduce AI everywhere.

How AI is changing ERP delivery

There is another side to this.

Knowit uses AI within its own implementation and managed services, supporting areas including analysis, design, documentation and testing.

For clients, that means experienced consultants working alongside AI and agents as part of the delivery model.

The aim is to make the process more efficient while keeping senior expertise close to the client.

For businesses already investing significant time and money into ERP programmes, it is an interesting shift. AI is not only something that can be built into the end solution. It can also change how the transformation is delivered.

What’s the right use case?

One of the challenges with AI is knowing where to start.

There are plenty of tools available, but that does not necessarily mean every business process needs them.

Knowit works with businesses to identify where modern technology could have the greatest impact, then takes a priority use case from the initial idea through to measurable results.

This could be anything from improving decision making and making data more accessible, through to reducing repetitive work and identifying opportunities to improve business processes.

It is about connecting the technology to something the business actually wants to improve.

ERP, AI and what comes next

For organisations using D365 for example, there is an opportunity to look beyond the core ERP system and consider how Copilot, agents, data and Power Platform could support the wider business.

Knowit’s approach brings those areas together.

For businesses considering their next phase of ERP or looking at where AI could make a difference, the starting point may not be another large technology programme.

It could simply be identifying one process where AI could make the business work better, then building from there.

Think there’s more you could be getting from your current technology?

Knowit can help you identify where AI could add value, whether that’s within your ERP, your processes or the way your teams work.